They are an awful agency. They don't do proper background checks, they skip steps and overcharge for everything. They have had complaints for not paying surro's on time and various other things. I personally had a nightmare journey with them where they falsely represented an IM who ended up being MUCH older than i was told she was. Long story short, i wouldn't touch them with a 10 foot pole and I WOULD have your IF follow up on EVERYTHING. Tell him not to be afraid to ride their a**es if he thinks he's being screwed over. Remember HE is the client.
I'm kind of shocked they are still in business considering i'd heard alison had ran away after having financial issues with her business practices. You can read through my posts on here from 2009-2010 to see more of my whole story. Or you can have your IF contact me off the boards if he would like more specifics or help
